DBC Policies

DBC accepts returns for refund or exchange for items damaged in transit. Upon receipt of the item we will redesign a replacement if available. If a replacement is not available we will refund the full purchase price of your item. To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds or no refunds are granted:

1. Items with obvious signs of use,
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed and a credit will automatically be applied to your credit card or original method of payment.​ DBC reserves the right to refuse return of any merchandise that does not meet the above return requirements in DBC’s sole discretion.

To return your item, contact us prior to shipping the item. DivaBitch Couture does not provide return shipping labels and shipping charges for returned item(s) are the customer’s responsibility. Please be sure to request adequate insurance to cover the shipment. DBC will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged. The address for return can be found on your invoice included with your package.  Upon inquiry, DBC will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

For updates regarding your return, please contact us and include the return tracking number. Emails will be responded to within 1-2 business days.

Merchandise returned to DivaBitch Couture will be processed within 5-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, and Discover we will reimburse the card used.